Gig tickets: What are your rights if a concert gets postponed?
A wasted journey, hundreds of quid down the drain, and feeling more than a little gutted.
Your favourite artist or band having their gig called off is never ideal – especially when you’ve already made plans to see them.
It’s a feeling fans of Olivia Rodrigo, Peter Kay and others know all too well at the moment, after their performances at Manchester’s much-memed Co-Op live venue were postponed due to “technical issues”.
Singer Olivia’s told fans how “bummed” she is that her show’s not going ahead – but that doesn’t get punters their money back.
So what should you do if your favourite act is cancelled?
Check the terms and conditions
It’s probably something most of us skip or skim through – but it’s important to read the small print when you buy a ticket, says Harry Kind from consumer group Which?.
“You have the right to a refund for a ticket that you’ve bought directly from the venue, or from the artist, if it has been postponed,” he tells BBC Newsbeat.
Even if the gig is rescheduled, Harry says, you should still be clear to claim your money back.
“It’s a fantastic power that you have, and you don’t have to turn up to the new date if it’s not one that works for you.”
But refunds get a bit more tricky if you’ve bought your tickets from third-party sites.
